Site-specific training
Orientation
After arrival on post, each new officer is required to complete a site orientation of the customers facility and property layout. Emphasis is placed on specific concern areas as expressed by the customer.
The designated trainer will provide initial orientation training and additional training at specific posts. Each newly assigned officer and all backup personnel will receive site-specific training before being assigned to a shift.
Supervisor training will be provided in addition to all other training on an as needed basis. Training will emphasize the supervisors role in training and the goal will be to provide supervisors with the information necessary to pass the training along to subordinates.
Site-specific security duties:
- Access control
- Communication system
- Patrol procedures
- Incident response procedures
- Public relations and customer relations
- Report requirements
- Safety rules and regulations
- Vehicle patrol procedures
- Rules and regulations and standards of conduct
- Uniform in appearance
- Emergency response
- Fire and life safety
Post orders
- General and specific duties
- Emergency response
- Legal aspects
- Natural disaster
- Vehicle rules and regulations
- Rules and regulations
Continuing training
During the first 90 days on site, supervisors, management and customer representatives continually evaluate all officers. Job knowledge, quality of work, decision-making, initiative, dependability, cooperation with coworkers, behavior, communication skills, and attendance are all considered. Management personnel and customer representatives will discuss the officers overall performance and areas of improvement needed.
Any “Unacceptable” or “Needs Improvement” areas are discussed with the officers and recommendations for improvement provided. Those areas that an officer has excelled is also discussed. This allows the officer to recognize what he or she does well and also what areas need improvement.
During this phase of the evaluation, we determine whether or not the officer conform to the standards set by. In the event the officer receives poor performance evaluation, or shows no initiative to improve in those areas, he or she could be removed from the account and/or terminated from Guard-Systems, Inc.
Quarterly training and evaluation
Refresher training is provided as needed, frequently on a quarterly basis. These classes may include video presentations and testing in such areas as loss prevention, access control, understanding hazardous materials, accident avoidance, safety, and patrol techniques, to name a few. Any mandated training by state or local ordinance is provided as required. In many cases, written tests are administered to ensure both knowledge and understanding of all policies and procedures. As changes are made in policy and procedures, officers are provided with updated training. Supervisors and management personnel are required to maintain knowledge of all changes. As changes occur, management personnel of will monitor employee performance and discuss the training performance with you.
As changes are made and training conducted, all assigned personnel are evaluated for understanding performance. This is a continuing process that is in the best interest of personnel, and when changes impact the performance of our employees to the detriment of our customers, we will take necessary corrective action. Counseling, disciplinary action or removal from the post could result.
Guard-Systems, Inc. utilizes the services of a professional security television network (PSTN) in the creation of training videos and testing material. Guard-Systems, Inc. also utilize training materials provided by BSIS and The California Association of License Security Agencies Guards in Associates(CALSAGA), which includes the state mandatory powers of arrest and weapons of mass destruction.
In addition, we have proprietary video, audio and graphics equipment to customize a training program for any customer.
We also have the ability to create site-specific training films to assist in the efficiency of the on-site training program. Video training in conjunction with personal instruction and testing is key to effective performance. Testing and critique sheets assure retention of information and improve the program.